galicuan Platform Privacy Notice

This page describes what we collect when you use galicuan and how we keep that data protected. We at galicuan take your privacy seriously—we collect only the information necessary to operate our sportsbook and casino platform, process your deposits and withdrawals, verify your identity, and comply with local anti-fraud and anti-money-laundering regulations.

When you create an account on galicuan, we collect your name, email, phone number, date of birth, and government-issued identification. We use this data to verify your identity, prevent duplicate accounts, and authenticate your access. We also track your betting activity, deposit and withdrawal history, and device information to monitor for fraudulent transactions and unusual account behaviour.

Our commitment is transparency. We do not sell your personal data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks), compliance partners, and where required by law. This notice explains what we collect, why we collect it, how long we keep it, and what rights you have over your data on galicuan.

Data Collection & Use on galicuan

We collect data in two categories: information you provide directly, and information we collect automatically. When you register for galicuan, you provide your email, password, full name, date of birth, phone number, and address. We require government-issued identification (national ID, passport, or driver's licence) and proof of address (utility bill or bank statement) for account verification. We use this data to confirm you are who you claim to be and that you meet our legal requirements to use galicuan.

We also collect transaction data. Every deposit, withdrawal, bet placement, and game result on galicuan is logged with timestamps, amounts, and outcome. We track which payment method you use—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—and we retain records of all transactions for compliance and dispute resolution. If you claim a bonus on galicuan, we log the bonus type, amount, wagering requirement, and completion status.

Third-Party Data Sharing on galicuan

We at galicuan do not sell your personal data. However, we share limited information with trusted partners who help us operate our platform. Payment processors like mobile banking, local payment, online payment, and e-wallet receive your name and account details when you deposit or withdraw. These providers use your data to authenticate transactions and prevent fraud on their own systems.

We also share data with anti-fraud and compliance service providers. These partners help us detect money laundering, duplicate accounts, and suspicious betting patterns. They do not use your data for marketing or any purpose other than risk assessment and regulatory compliance.

If we receive a legal request (e.g., a court order or law enforcement inquiry), we may disclose your information as required by law. We do not disclose data voluntarily to government agencies unless compelled. You can request a copy of any legal requests we receive regarding your account by contacting our support team via the Help section on galicuan.

Registration data

Your name, email, phone, date of birth, address. Stored for account management and legal compliance on galicuan.

Verification documents

Government ID and proof of address. Encrypted and stored separately; used only for identity checks on galicuan.

Transaction history

All deposits, withdrawals, bets, and game results on galicuan. Retained for dispute resolution and regulatory audit trails.

Device & access logs

IP address, browser, login times, locations. Used to detect fraud and unauthorised access to your galicuan account.

Data Retention & Storage on galicuan

We keep your personal data as long as your galicuan account is active. When you close your account, we retain your transaction history for seven years to comply with Indonesian financial regulations and anti-money-laundering laws. We do not delete historical transaction records because they are required for regulatory audit and dispute investigation.

Verification documents (ID scans and address proofs) are encrypted and stored on secure servers. Our servers may be located inside or outside Indonesia. If our servers sit outside your jurisdiction, your data is still protected by galicuan's security standards and this privacy notice. We use industry-standard encryption (TLS/SSL) for all data transmission to and from galicuan.

Your Rights & Contact on galicuan

You have the right to request a copy of all personal data we hold about you on galicuan. Contact our support team via the Help section on your galicuan dashboard with the subject "Data Access Request". We will provide your data in a readable format within 14 days. You may also request correction of inaccurate information—for example, if your registered address is outdated, you can update it in your Account Settings on galicuan without contacting support.

You have the right to request deletion of your personal data, subject to legal restrictions. If you ask galicuan to delete your account and all associated data, we will close your account and securely delete your personal information within 30 days. However, we must retain transaction records for seven years to meet Indonesian financial compliance requirements. We cannot delete historical betting or payment data while the account is under investigation or dispute.

We at galicuan use cookies to remember your login session, track your preferred language, and analyse how you navigate our platform. Essential cookies are necessary for galicuan to function; optional cookies help us improve your experience. You can disable optional cookies in your browser settings, but some features of galicuan may not work properly without them.

If you have questions or concerns about how galicuan handles your data, contact our privacy team. You can reach us via the Help section on your galicuan dashboard. We respond to privacy inquiries within five business days. If you believe galicuan has mishandled your personal information, you have the right to lodge a complaint with Indonesia's data protection authority.